FREQUENTLY ASKED QUESTIONS
Yes, absolutely. We ensure that all product images on our website are real, high-quality representations of what you will receive. While slight variations in packaging may occur due to batch updates or lighting, the product inside remains exactly as described — authentic, fresh, and true to its promise.
Once your order is confirmed, a detailed sales receipt will be sent to your registered email address. You can also log in to your Herbelexa account, go to “My Orders”, and view or download your receipt anytime.
Returning an item is simple! If you're not satisfied with your purchase, follow these steps:
Log in to your Herbelexa account.
Go to “My Orders” and select the item you want to return.
Click on “Request a Return” and follow the instructions.
Pack the item securely and send it to the return address provided.
🕒 Return Window: Items can be returned within 7 days of delivery.
📦 Condition: The product must be unused, sealed, and in original packaging.
For any help, contact our support team at herbelexa1067@.com.
Yes! We regularly restock our popular items. If a product is marked “out of stock,” it’s likely already in the process of being replenished. We recommend clicking the “Notify Me” button on the product page to receive an email as soon as it's available again.
You can also follow us on social media or subscribe to our newsletter for restock updates and product launches.
We currently ship orders nationwide across [Your Country Name]. At checkout, simply enter your delivery address, and we’ll confirm if shipping is available to your location.
🌍 International Shipping: If you're outside [Your Country], please contact our support team at herbelexa1607@.com for custom shipping options.
📦 Note: Delivery times and charges may vary based on your location.
